IPG Frequently Asked Questions and Answers
Click on a question to see an answer
A: It really depends on the individuals pain threshold; when you are shot it makes you want to take cover; it doesn't make you want to stop playing.
A: All bookings are subject to availability. Your choice of centre and date may not always be available, but an alternative will always be offered. Try to book at least two weeks in advance to avoid disappointment. We will however always do our best to accommodate your preferred game date and location.
A: There is no way of knowing how many paintballs you will use, as it depends on how trigger-happy you are. It is entirely up to each person and how much they want to purchase. After you pay for your first 200 paintballs to confirm your booking, you can then purchase additional paintballs at the centre on the day of your game at a reduced rate.
A: Entry to any of the IPG-approved paintball centres. All gear, including protective goggles, jersey or combat suit with protective padding, commando battle pack, latest semi-automatic paintball machine gun and unlimited gas. (Please note: All IPG-approved paintball centres have full Public Liability Insurance.)
*We cannot guarantee combat suits for males at all centres.
A: Call us on 0800 667 118 to make a booking. IPG accepts Visa, MasterCard or Internet Transfer.
A: All centres have a maximum amount of players. All the equipment, catering, staffing and game plans are tailored to the number of people booked in to play therefore you are required to pay in advance to secure your position and ensure your paintballs are allocated and waiting for you on arrival.
A: There is no minimum age in New Zealand but most fields require that every player be 10 years or older. This precaution ensures the safety of all players on the battlefield.
A: Just as you can't take your own alcohol to a bar, you cannot bring your own paintballs to the centre. You can only use paintballs issued by the paintball centre on the day of your event.
A: It is very important that you arrive on time to receive your equipment, ammunition and most importantly; your Safety Briefing. Some centres will apply a fine to all players that are late. To find out more details about your selected centre, call 0800 667 118 and speak to one of our friendly consultants.
A: There is no minimum or maximum number of required players - you can bring as many or as little as you like! However there may be a minimum number of players required to open the site if no other groups are booked in for the time and day you request.
A: Yes, at most centres you will be able to play on a weekday provided that there are a minimum number of players booked in for a session. We will notify you if there are not enough players to open a centre during the week.
A: You are welcome to use any number of tickets at your convenience.
A: If you want to purchase additional paintball tickets contact your VIP ticket seller - their details should be included on your ticket. If you cannot contact the seller directly, please contact IPG on 0800 667 118 and we will happily organise additional VIP paintball tickets for you.
A: At the time of your booking, you will be required to pay for the first 200 paintballs for each player at a cost of $50.00 per person. This ensures your paintballs are waiting for you when you arrive and you are not waiting in line. Additional paintballs can be purchased on the day for between $10.00 and $25.00 per 100, depending on the size of the purchased paintball package.
A: It is a conditional term of the offer that players purchase the first 200 paintballs per person in advance at $50.00 per person.
A: All customers are required to sign the "How it works" section on the back of the tickets. This outlines the full extent of the service that IPG will provide. Just as we are bound by our service agreement, our customers are bound by their signatures on the tickets. If you do have an issue with this, please call 0800 667 118 and speak with our friendly consultants.
A: If anyone fails to attend the event on the date you have booked, the prepayment and paintballs for that person will be forfeited. All payments are non-refundable and non-transferable.
A: At most centres food is available for purchase throughout the day. Available food varies from centre to centre, and ranges from a BBQ lunch to freshly delivered pizzas, depending on which centre you are playing at. Drinks are available throughout the day.
A: Session times vary from centre to centre. Some centres offer full day packages, while others have allocated session times. Please call IPG on 0800 667 118 to confirm session times for your selected paintball centre.
A: Upon arrival, you will be greeted by our friendly staff who will check you in. After you have filled out registration forms, you will be kitted out and armed with all the necessary equipment and gear. Then you will undergo a safety briefing. Then the action begins! You will play various games during the session, taking short breaks in between to reload your paintballs and discuss tactics!
A: All players are required to complete a registration form before they begin to play. This is to ensure you understand and accept any risks associated with playing paintball.
A: Players should wear old, comfortable clothing and may also want to bring a change of clothes. The most suitable footwear would be a light boot, but old trainers are most commonly worn. Gloves are available to buy at most centres as are groin guards, but you are welcome to bring your own. You may also want to bring some money for purchasing additional paintballs.
A: We strongly recommend boots with ankle support and deep tread/rubber soles - it can be muddy, wet and slippery in the bush.
A: You may bring your own equipment to the centre, but it is always at the discretion of the Centre Management whether or not you can use it. You can bring your own goggles, provided they are designed for paintball games and have not been modified in any way. You can bring your own gun, but it is subject to a chronograph test and must be cleared by the Centre Manager as to whether you can use it.
A: You are not allowed to bring alcohol to the centre. Any players who have been drinking will be excluded from the game and asked to leave the centre. You will not be permitted to consume alcohol before or during your paintball game.
A: The games go ahead regardless, in all weather conditions.
A: Please contact IPG via the Contact Us page on our website to discuss your options.
A: Paintball centre locations are subject to change for reasons beyond our control, and the location map is for guidance only. Alternative venue(s) will always be offered.
A: VIP tickets can lawfully be purchased by persons of any age - there is no need for an adult to be present. Unwanted tickets can be sold to third parties or given away. If further information is required, please contact the person from whom your child has purchased the tickets.
A: We are pleased to offer you a full refund within 10 days of purchase (unused tickets only). Simply return your tickets, with a cover letter to IPG, PO Box 84 - 073, Westgate Massey 0657, including all relevant contact details. Please ensure you affix the correct postage for your refund request as this may delay the arrival of your letter. Refunds typically take 21 days to process and attract an administration fee. If we do not receive your request within 7 days of purchase due to your incorrect postage, you may not be entitled to a refund. If there is a charge for receiving a request, this will be deducted from the amount owing to you.
A: Complete the enquiry form on the Contact Us page or call 0800 667 118. One of our friendly staff will contact you and help you with your enquiries.